Overview
Refund & Returns Policy
At SafeMedSupplier.com, your satisfaction is important to us. Due to the sensitive nature of pharmaceutical products, we have strict policies in place to ensure the safety, integrity, and legality of all returns and refunds.
๐ Returns Policy
For the safety of all our customers, we do not accept returns on:
- Prescription medications
- Temperature-sensitive items (e.g., injectables, biologics)
- Opened or tampered packaging
All sales are final once shipped. This is in accordance with international health and safety regulations.
๐ฐ Refund Policy
We will gladly issue a refund or replacement under the following conditions:
- Wrong item received
- Damaged on arrival (requires photo evidence within 48 hours)
- Order not delivered within the guaranteed shipping window, and confirmed lost by the courier
- Product quality issue (must be reported with documentation)
๐ฉ How to Request a Refund
Please contact us at info@safemedsupplier.com within 7 days of delivery with:
- Your order number
- A detailed explanation of the issue
- Photos (for damaged packages or product concerns)
Once reviewed and approved, weโll process a refund to your original payment method or offer a replacement shipment at no extra cost.
๐ซ Non-Refundable Situations
- Delays due to customs clearance
- Incorrect address provided by the customer
- Change-of-mind after dispatch
- Refusal of delivery
๐ฆ Shipping Replacements
For qualifying issues, we may offer a free replacement depending on product availability. Shipping fees for replacements may be waived on a case-by-case basis.
Questions?
Please contact our team at:
๐ง support@safemedsupplier.com
๐ SafeMedSupplier.com